“If you do not ask the right questions, you
do not get the right answers. … Only the inquiring mind solves problems.” –
Edward Hodnett


Don’t try to solve problems before knowing why the problems came
up in the first place. Although it usually does not matter, solving problems
before understanding why they came up can be counterproductive. It’s like a
doctor treating a condition before knowing why you have the condition. The
treatment, although likely effective, might make the condition worse or might
mask the real problem. Unless there is a clear emergency and immediate action
is necessary to prevent further, significantly worse problems, take the extra
time to figure out the “why” of the situation. This reduces the likelihood
of mistakes and errors in judgment and helps in another, equally important way.
It prevents your acting impulsively or by jumping to conclusions.