“A master can tell you what he expects of
you. A teacher, though, awakens your own expectations.” — Patricia Neal


Expecting others to do as well as they sometimes do is both
unreasonable and counterproductive. It’s like a twelve-year-old hitting a
homerun and then being told, “I knew you could do it. Now let’s have
another one. You are a homerun hitter.” The problem is, of course, that
there won’t be a homerun every time and now a single is sub-standard performance.
The unspoken or perhaps spoken message is, “You aren’t giving it your best
effort. You should have gotten a homerun.” This applies to a sales person
making an unusually big sale, a scientist making a new discovery, a team
winning the big game, and so on but also applies to less consequential events
and activities. It’s appropriate to expect excellent performance but you know
that expecting exceptional or perfect performance every time is a sure way to
demoralize and frustrate any person.